Effective Date: 1-Aug-2026
Last Updated: 1-Aug-2026
Adexa360 provides professional digital marketing and advertising services. Because our services involve dedicated resources, strategy development, campaign management, research, planning, third-party platform costs, and work performed specifically for each client, payments are subject to the terms below.
1. General Refund Policy
Fees paid to Adexa360 are generally non-refundable once work has commenced, except where a refund is expressly provided under the applicable service agreement or required by applicable law.
Before making payment, clients are encouraged to review the proposal, scope of work, deliverables, timelines, payment terms, and cancellation conditions carefully.
2. Work Already Performed
Where Adexa360 has already commenced work, any refund consideration will take into account the work completed and costs incurred up to the effective cancellation date.
Work may include:
- Strategy
- Research
- Keyword analysis
- Campaign planning
- Account setup
- Campaign configuration
- Creative development
- SEO audits
- Technical analysis
- Marketplace research
- ASO research
- Reporting
- Media planning
- Consultation
- Third-party expenses
Amounts relating to completed work or non-refundable third-party costs may not be refundable.
3. Advertising and Media Spend
Advertising budgets paid to third-party platforms are generally separate from Adexa360’s professional fees.
Amounts already spent or committed to advertising platforms, publishers, marketplaces, or other third parties are generally non-refundable by Adexa360.
Any unused advertising balance held with a third-party platform may be subject to that platform’s own refund rules.
4. Cancellation by Client
A client may request cancellation by contacting Adexa360 in writing.
The cancellation will become effective according to the applicable service agreement or, where no specific cancellation period has been agreed, upon written confirmation from Adexa360.
Any outstanding amounts for work completed, approved expenses, committed third-party costs, or services already delivered may remain payable.
5. Cancellation Before Work Begins
If a client requests cancellation before Adexa360 has commenced work, Adexa360 may consider a refund of eligible amounts after deducting:
- Payment processing charges, where applicable
- Third-party charges
- Administrative costs reasonably incurred
- Any work already performed
Eligibility and the amount of any refund will depend on the applicable agreement and circumstances.
6. Service Delays
A delay caused by the client may not qualify for a refund.
This includes delays caused by failure to provide:
- Account access
- Business information
- Creative assets
- Product information
- Approvals
- Feedback
- Required documents
Where delays are caused by third-party platforms or circumstances outside Adexa360’s reasonable control, they will not automatically constitute grounds for a refund.
7. Performance-Based Refunds
Adexa360 does not provide refunds solely because a campaign, SEO project, ASO project, marketplace optimisation project, media campaign, or local SEO campaign did not achieve a particular business result unless a specific performance guarantee and refund arrangement has been expressly agreed in writing.
Digital marketing outcomes can be affected by factors outside our control, including search-engine algorithms, advertising-platform policies, competition, market conditions, customer behaviour, budgets, website performance, product quality, and seasonality.
8. Refund Request Process
To request a refund or raise a billing concern, contact:
Email: [Insert Official Email]
Please include:
- Client/company name
- Invoice or transaction reference
- Service purchased
- Date of payment
- Reason for the request
- Supporting information, where applicable
We will review the request and respond within a reasonable period.
9. Approved Refunds
Where a refund is approved, it will normally be processed using the original payment method, where technically possible.
The time required for the funds to appear in the client’s account may depend on the payment provider or financial institution.
10. Non-Refundable Third-Party Costs
Adexa360 may incur third-party costs while delivering services.
These may include costs associated with:
- Advertising platforms
- Software subscriptions
- Data tools
- Marketplace services
- App-store services
- Stock assets
- Hosting
- Domains
- Other third-party services
Such costs may be non-refundable once incurred.
11. Disputes and Billing Concerns
Clients should first contact Adexa360 regarding any billing dispute or concern so that the matter can be reviewed and resolved where possible.
Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded or restricted under applicable law.
12. Changes to This Policy
Adexa360 may update this Refund & Cancellation Policy from time to time.
The latest version will be published on this page with the applicable effective date.
13. Contact
Adexa360
Email: info@adexa360.com
Address: California – US
This policy should be aligned with Adexa360’s actual payment terms, client contracts, invoicing process, and applicable consumer laws before publication.